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Service success! : lessons from a leader on how to turn around a service business / Daniel I. Kaplan with Carl Rieser

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  • MARC

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    HD9980.5
    .K37 1994
     
    356144 (Shelf),BOK
    Kaplan, Daniel I. , 1943-

         Service success! : lessons from a leader on how to turn around a service business. - New York , 1994.

         x, 262 p. : ill. ; 24 cm.
         Includes index.

         ISBN 0471591297.
         
         1. Service industries - Management 2. Service industries - Quality control.I. Rieser, Carl II. Title
         Library : UiTM Shah Alam; UITM Melaka
    Accn No.Item StatusAdd IdLocationSMDItem Category
    356144ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKret
    356145ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKret
    366755ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKKAT
    374408ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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