Service success! : lessons from a leader on how to turn around a service business / Daniel I. Kaplan with Carl Rieser
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| | | Kaplan, Daniel I. , 1943- |
| Service success! : lessons from a leader on how to turn around a service business. - New York , 1994. | x, 262 p. : ill. ; 24 cm. | Includes index. | ISBN 0471591297. | | 1. Service industries - Management 2. Service industries - Quality control.I. Rieser, Carl II. Title | | Library : UiTM Shah Alam; UITM Melaka |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 356144 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | ret | 356145 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | ret | 366755 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | KAT | 374408 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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