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The service quality handbook / edited by eberhard E. Scheuing and William F. Christopher; with construbutions from 57 international experts

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  • MARC

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    HF5415.5
    .S467 1993
     
    364288 (Shelf),BOK
    The service quality handbook. - New York , l993.

         ix, 550 p. : ill. ; 26 cm.

         ISBN 0814401198.
         
         1. Total quality management - Handbooks, manuals, etc.I. Christopher, William F II. Scheuing, Eberhard E,l939- III. American Management Association. IV. Title
         Library : UiTM Shah Alam; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    364288ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKRAK TERBUKA (OPEN SHELVES)

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