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DELIVERING QUALITY SERVICE : Balancing Customer Perceptions and Expectations / VAlARIE A. ZEITHAML, A. PARASURAMAN , LEONARD L.BERRY

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    HF5415.5
    .Z45 1990
     
    342491 (Shelf),BOK
    ZEITHAML, VALARIE A

         DELIVERING QUALITY SERVICE : Balancing Customer Perceptions and Expectations.

         xii, 226 pages : illustrations ; 25 cm.

         ISBN 0029357012.
         
         1. Customer services 2. Service industries - Quality control - Mathematical models.I. BERRY, LEONARD L II. PARASURAMAN A III. Title
         Library : UiTM Shah Alam; UITM Sabah; UiTM Johor; UITM Melaka; UITM Pahang; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    342491ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKKAT
    368729WithdrawnPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKKAT
    616547WithdrawnPERPUSTAKAAN INTEC(S17)BOOKRAK TERBUKA (OPEN SHELVES)

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