Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associates
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| | | | Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing. - San Francisco , 1990. | xxxviii, 414 p. : ill. ; 24 cm The Jossey-Bass management series. | ISBN 1555422225. | | 1. Service industries - Management.I. Cummings, Thomas G II. Chase, Richard B III. Title IV. Series | | Library : UiTM Shah Alam; UITM Sabah; UITM Melaka; UITM Kelantan; UITM Terengganu |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 316273 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | 347116 | Withdrawn | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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