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Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associates

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    HD9980.5
    .B68 1990
     
    316273 (Shelf),BOK
    Bowen, David Earl

         Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing. - San Francisco , 1990.

         xxxviii, 414 p. : ill. ; 24 cm The Jossey-Bass management series.

         ISBN 1555422225.
         
         1. Service industries - Management.I. Cummings, Thomas G II. Chase, Richard B III. Title IV. Series
         Library : UiTM Shah Alam; UITM Sabah; UITM Melaka; UITM Kelantan; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    316273ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)
    347116WithdrawnPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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