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Quality service : how America's top companies are competing in the customer-service revolution - and how you can too / D. Keith Denton

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    HF5415.5
    .D56 1989
     
    321197 (Shelf),BOK
    Denton, D. Keith

         Quality service : how America's top companies are competing in the customer-service revolution - and how you can too. - Kuala Lumpur , [19-].

         x, 158 p. ; 24 cm.

         ISBN 0872015513.
         
         1. Service industries - United States - Quality control 2. Consumer satisfaction - United States.I. Title
         Library : UiTM Shah Alam; UITM Sarawak; UiTM Johor; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    321197ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    331597ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKRAK TERBUKA (OPEN SHELVES)

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